Updated September 3, 2025
To register for and use propo, you must agree to the current Terms of Use and Privacy Policy.
These terms govern your relationship with propo and the services we provide.
1- propo—also referred to below as the "Contracted Party," "platform," "product," or "tool"—refers to the company Propo Tecnologia Ltda (owner of the website and platform available at https://propo.com.br and other addresses, registered under CNPJ No. 17.569.749-0001/57) and the suite of software applications it makes available to its clients and users.
2- Client—also referred to below as the "Contracting Party"—refers to the client (individual or legal entity) that contracts propo’s services and pays for the services provided by the Contracted Party.
3- User—also referred to below as "you"—refers to the individual who uses propo’s tools. This may be the client who contracted the services, a person invited by the client (to whom the client granted platform access), or a third party who accesses, accepts, and signs the user's documents on the platform.
1- propo offers access to its platform, which aims to enable clients and users to create documents and facilitate communication with their own clients, suppliers, teams, and others. Access to the platform may occur via the website, applications, browser extensions, or other software developed by propo.
2- propo is not a file hosting, webpage hosting, or document storage service; it is not obligated to keep documents and data available beyond the timeframe typically required for negotiations, as defined in the current Terms of Use.
3- propo does not offer legal advice and is not responsible for determining, on behalf of the user, the legal validity of signatures or document acceptances on the platform for the user's intended purposes.
4- propo has no knowledge of the content created, sent, accepted, or signed on the platform. propo assumes no liability for the content of documents accessed on the platform and does not guarantee, in any way, the services and conditions offered therein.
1- These Terms of Use constitute the contract governing propo’s services for its clients and users, as well as the relationship between them.
2- Acceptance of the current Terms of Use is required for the user to utilize propo and for documents created within their account to be accessed by third parties.
3- Acceptance of the Terms of Use is provided electronically at the moment the user indicates acceptance upon creating an account or using the platform, and it remains valid until the user decides to close their account.
1- To accept the Terms of Use, you must be over 18 (eighteen) years of age or have authorization from your legal guardians.
2- You are solely responsible for the accuracy of the identification information provided when registering for and using the platform. By accepting the Terms, you confirm that your data is correct and truthful, and that you have the legal right to enter into this agreement.
3- Acceptance of these Terms of Use governs the engagement of propo’s services by clients and users of its platform, within the scope of the services provided by propo. You may not accept these Terms without propo’s authorization if: (1) you work for or represent a competitor of propo; (2) you are doing so for the purpose of study or comparative benchmarking for competitors; (3) you are doing so to monitor the availability of propo’s service or to collect data; or (4) in other situations outside the scope of propo’s intended use.
1- propo provides access to and use of its tools but does not transfer ownership of said tools. The products, source code, interface, files, images, trademark, and other components of the tools offered by propo are the sole property of propo and are not transferred to clients or users.
2- Propo does not authorize you to use the propo trademark in your communications or to claim that you represent or have any official affiliation with propo.
1- Access to the platform is provided on an "as-is" basis. Propo frequently updates its platform to meet the needs of its current and potential clients. Propo may update its tools at any time without prior notice to clients and users, and may freely add or remove features to achieve its strategic objectives.
2- Propo is under no obligation to implement any feature or change requested by its clients or users. Propo has full discretion to determine the interface features and functionalities of its products, including the ability to remove features and tools that previously existed and were contracted by its customers.
3- You will have access to all propo updates for the duration of the time that access to the service is contracted or made available, subject to the limitations of your contracted plan. The limitations of available plans are determined by propo and are subject to change at any time.
1- The data we collect, store, and use is governed by our Privacy Policy. The Privacy Policy is part of the propo Terms of Use, and you are required to consent to the current Privacy Policy when signing up for propo.
1- Your propo user account is exclusive, personal, and non-transferable. It must not be shared with third parties. Your account is password-protected and linked to the email address provided during registration. If third parties gain access to your account, you will be held responsible for any use they make of it.
2- If made available, your user API key grants unrestricted access to your account. By sharing this API key with third parties, you authorize the sharing of your data and the use of your account on your behalf.
3- If you lose access to both your account and the email address used to register it, propo may request additional documentation to verify your identity as the user and reserves the right to deny access to the account and its associated data.
1- You authorize propo to communicate guidance and answer questions regarding the platform, its subscription, and its usage to any user invited to your account or to any person within your organization; there is no requirement to relay such communications directly to you or the account administrator.
1- propo provides tools to create, present, manage, accept, and sign documents, aiming to facilitate communication and negotiation between its users and third parties when requested or expected by the parties involved. "Documents" are defined as proposals, contracts, or any document created on the platform or uploaded to the platform by the user, as well as their content and attached files.
2- You agree to send propo documents to third parties only when requested or expected by the recipient and not to use propo documents in email marketing or mass marketing campaigns; doing so may result in the immediate termination of this agreement and the deactivation of your account and access to your documents and data, without any compensation being due to you or third parties.
3- You understand that propo: (1) has no knowledge of the content of documents made available by its users and clients on the platform, (2) is not a party to any such documents, (3) does not guarantee the accuracy of any information contained therein, (4) does not participate in negotiations or the relationship between the parties signing or accepting such documents, and (5) offers no guarantee regarding services or payments negotiated within them.
4- Nothing in these Terms of Use shall be interpreted as making propo a party to any document processed, accessed, or downloaded via the platform or otherwise. propo is not involved in the document creation process of its users and offers no guarantee regarding agreements entered into by its users through the platform's features and usage.
1- propo offers certain document templates to demonstrate platform usage and facilitate the creation of new documents by users, as well as tools to generate document examples using generative AI or other technologies. The user is solely responsible for adapting such content to their needs and the legal nature of their documents should they choose to use them; propo bears no responsibility for how such content is used.
2- propo does not provide legal advice. You should always consult an attorney if you wish to adapt a propo document template for legal purposes, and you agree to hold propo harmless from any liability regarding losses or damages caused to you or third parties through the partial or total use of content made available on the platform in your documents.
1- When creating a document on propo or uploading a file to the platform, you acknowledge that you bear sole responsibility—vis-à-vis third parties, clients, or the law—for the content and offers contained therein, and you agree to hold propo harmless from any liability regarding the manner in which you use the tool, and for any damages caused to you or third parties through the use and making available of content via the platform.
2- By creating a document on propo, you understand that your document will be accessible via one or more web addresses (URLs) displayed in your propo account, and that anyone who knows these URLs will be able to view the document and all data contained within it.
3- When using the platform, you may upload images and other types of content and files. In doing so, you assume responsibility for the right to use and reproduce such content and for any copyright infringement that the use of such content might cause. You agree not to use content for which you do not hold commercial usage rights—accepting all legal consequences that may arise from doing so—and to indemnify propo against any liability regarding the consequences of using any data or material you have entered into the platform.
4- You agree not to include in documents created on propo any material, text, or content relating to: illegal, immoral, offensive, discriminatory, or pornographic activities or subjects; content that encourages physical or verbal violence or hate speech; or content dealing with toxic substances, legal or illegal drugs, firearms, hunting (even if legal), animal cruelty, the trade and slaughter of animals, religious cults, entities or organizations, political campaigns, ideologies or figures, controversial or shocking topics, multi-level marketing sales or campaigns, or unregulated financial products. In the event of a violation of these content rules, the penalty shall be the immediate deactivation of your contract and the blocking of access to your account, data, and documents, without prior notice and without any obligation to provide compensation to you or third parties; you remain solely responsible for any infringement of rights or the law committed by entering or disseminating such content.
5- You also understand that propo will cooperate with the law and authorities and provide any data collected by the platform if so requested by the authorities.
6- You understand that we may remove or deactivate—temporarily or permanently—registrations, documents, files, and data that we believe violate the current Terms of Use, cause excessive server load, have been reported by third parties as inappropriate, or may harm the experience of users and visitors, without any compensation being due to you or third parties.
7- You agree that it is your responsibility to make it clear to third parties, when sending them a document via propo: (1) the terms mentioned herein, (2) that you are entirely responsible for the content presented in the document, and (3) that propo is not a party to, nor does it have any relationship with, the documents presented.
8- You understand that all files and documents uploaded by you to the platform, as well as documents and files created by you on the platform, will be available to all users of your account, who may have permission to edit, download, and even remove them. You authorize all users with access to your account to access, modify, and delete these files, as well as to share them with third parties, while using the platform.
1- propo may offer features on its platform for the electronic signing of documents—referred to in these Terms of Use as "acceptance" or "signature," depending on the context.
2- Electronic signing or acceptance of documents on propo is intended to serve as an alternative to simple handwritten signatures on paper; the electronic signature is executed by validating the signatories' identities via a link or token sent by email or another channel used exclusively by the signatory. The address to which the link is sent is determined by the user sending the document, who must always use an email address or account that is identifiable and for the signatory's personal use.
3- You are responsible for the accuracy of the information provided when creating, sending, signing, or accepting a document on propo. Propo does not validate the accuracy of data entered by users and assumes no liability for it.
4- You understand that propo is neither a party to nor privy to the contents of documents created or made available by its clients and users on the platform; you agree to fully release propo from any liability regarding such contents or negotiations related to them, and from any damages caused to you or third parties through the access, transmission, acceptance, or signing of documents on the platform.
5- You understand that it is your responsibility to keep copies proving the signing or acceptance of documents on propo, which can be done by exporting a PDF file of the document and retaining communications received from propo, according to your needs, for the periods required by law and in accordance with the restrictions detailed in the section "Regarding the Availability Period for Access to Completed Documents."
6- You understand and agree that it is your responsibility to assess whether the signing or acceptance of a document on propo meets your legal requirements for proving the relationship you wish to establish with other parties. propo does not offer legal advice and cannot guarantee the legal validity of documents accepted or signed on its platform.
7- Electronic signatures for certain types of contracts may not be considered valid under your local laws or may be subject to specific regulations. propo is not responsible for determining whether an electronic signature is valid for your intended use and is exempt from any liability in this regard.
8- You agree not to request propo’s participation in any negotiation, dispute, arbitration, or legal conflict concerning documents created, accessed, signed, or accepted on propo, and you fully release propo from any liability regarding damages caused to you or third parties arising from disputes over documents accessed, created, sent, signed, or accepted on the platform.
9- You agree that propo, its team, and its partners shall not be called upon to participate in any dispute involving a document created, accepted, or signed on the platform—whether as witnesses or otherwise—nor to provide evidence to any involved party, given that propo has no knowledge of the content of documents created by users on the platform or of negotiations regarding them; in such an event, you shall be responsible for any costs incurred by propo as a result of such a request.
10- You understand that it is your responsibility to inform third parties of the conditions mentioned above whenever you use propo to send documents via the platform and collect signatures or acceptances.
1- For the purposes of these Terms of Use, a document is deemed finalized 30 (thirty) days after its creation or upload date on the platform, regardless of whether signatures have been collected.
2- You understand that propo is under no obligation to store copies or keep them available for access—and may completely delete from its databases and backups—any document deemed finalized, even if it has been accepted or signed.
3- You release propo from any liability or damages caused to you or third parties due to the unavailability of documents created, accessed, sent, accepted, or signed on the platform.
1- You are responsible for determining the need to keep copies—electronic or physical—of documents signed or accepted on the platform for the period required by law, and for maintaining such copies. propo is not responsible for determining the need to keep or share document copies, for determining the retention period, or for providing physical copies of documents signed or accepted on the platform.
2- propo emails copies of documents signed on the platform to each signatory once all signatures have been collected. Users may download a new copy of the signed document from the platform while the document remains available. You are responsible for verifying the integrity of the copies upon receipt and for immediately notifying propo if a received copy contains errors or data loss.
3- propo is not responsible for determining the scope of a document or who should have access to documents and copies of signed or accepted documents. propo will not provide copies of documents—signed or otherwise—outside of the platform or beyond the timeframes established in these Terms of Service.
1- propo may delete data from accounts that have been inactive for more than 60 (sixty) days without prior notice; this includes data regarding documents (whether finalized or not), negotiations, files, and any other records associated with the account. An inactive account is defined as an account that does not have an active plan.
2- You understand that your documents will remain accessible to clients only for the duration required for a typical negotiation and that propo may block access to documents it deems finalized. You release propo from any liability or damages caused to you or third parties due to the unavailability of a document on the platform.
3- In the event that the contract for propo services is terminated—regardless of the reason—propo will block access for the client and its users following the end of the period amount paid or offered. The client and their users will not be able to access documents and data after access is blocked.
4- User data and documents will be accessed exclusively via the platform. propo will not manually send documents or data requested by users or third parties, nor will it do so after the periods established in these terms.
1- propo may allow you to send messages—via email or otherwise—through our software to facilitate your communication with third parties. In such cases, you authorize propo to send messages on your behalf and assume responsibility for their content. You also acknowledge that access to your propo account grants permission to send messages on your behalf; you are responsible for preventing unauthorized access to your account (whether via username and password, API key, or otherwise) and are liable for any messages sent through such access.
2- propo does not guarantee that it will maintain a record of messages sent via its software; it is the user's responsibility to keep a record of messages as necessary.
3- If you connect propo to other software or email accounts you use, you authorize propo to send messages and communicate on your behalf and to access data provided via integrations. You agree that you remain responsible for the content of the messages and must monitor sent messages to ensure compliance with applicable laws, given that the messages are sent with your consent or at your request.
1- Use of propo's tools is provided upon contracting and paying for one of the current plans.
2- If specified when contracting a plan, credit card payments will renew automatically. If a charge cannot be processed, the client's account and documents will be deactivated until payment is made; the propo system may make further attempts to process the charge in order to restore access. If payment is not settled, documents and data may be deleted in accordance with the timeframes established in these Terms of Use.
3- The price of the plans offered is subject to change without prior notice. Propo may choose to maintain existing customer renewals at the original rates or update them to the new current rates. If your subscription price is updated, you will be notified at least 7 (seven) days in advance so you can decide whether to keep your subscription at the new rate.
4- If plans or services are offered that are billed after use—whether at a fixed rate, based on usage during the period, or based on the number of users invited to the account—the customer agrees to pay the amounts due for the services used, even in the event of an automatic payment failure or cancellation.
5- If Propo offers a free plan, it may be removed and deactivated without prior notice, and no compensation of any kind shall be due to the user.
6- If Propo offers a free trial period upon sign-up or subscription, you agree that Propo or its payment partners may begin charging for the service immediately after the free period ends if no cancellation has been recorded—without the need for further notice or confirmation—as stated when the free trial was initiated.
1- You may cancel your plan at any time, for any reason. Every subscription operates on a monthly cycle, calculated from the day of the initial payment (e.g., the 15th of every month). Cancellation takes effect starting with the renewal period following the receipt of the cancellation request.
2- For plans that automatically renew via credit card, you can cancel the renewal within the platform at any time to prevent it from renewing for the next period (monthly or otherwise). Cancellation must be performed by the account owner. You may continue using Propo for the remainder of the current paid cycle. Once the paid period ends, the account will be deactivated. Any outstanding amounts for the current or previous cycles will be charged at the time of cancellation.
3- For plans with terms longer than the monthly plan, the customer may request cancellation via a support ticket. If cancellation occurs within 7 (seven) calendar days of the initial payment, the customer will receive a full refund. If cancellation occurs after 7 (seven) days, the value of the unused months remaining on the contract after the current cycle ends will be calculated and refunded, minus a 10% (ten percent) early termination fee.
4- When applicable, refunds for credit card payments will be processed via full or partial transaction reversals, and refunds for Payments made via other methods (e.g., bank deposit) will be refunded to a bank account in Brazil, as specified by the client, within 30 (thirty) days. If the client fails to provide the necessary information to complete the cancellation or refund request within 7 (seven) days, it will be deemed that the client has decided not to cancel the plan, and the cancellation request will be voided.
5- No refunds will be issued for amounts related to training sessions or other services that have already been performed or made available to the client.
6- Failure to use the services during the contracted period does not constitute cancellation and does not entitle the client to a refund.
7- Communications regarding cancellations must be made by opening a support ticket via the platform.
1- propo provides support to clients and users through its official channels, aiming to offer the best possible experience. propo does not guarantee real-time support and will respond to support tickets based on team availability.
2- Official support channels are those listed on the propo website, including the ticket submission tool, support email, and listed WhatsApp number.
3- Support tickets and account-related communications must be submitted via official support channels. Communications sent through other channels (e.g., direct messages on social media profiles) or third-party platforms (e.g., ReclameAqui or similar sites) may not be monitored by the support team and will not be considered official communications with propo.
4- propo may offer training and support sessions to its clients and users—either free of charge or for a fee—as agreed upon with the client.
1- propo strives to provide an error-free platform experience and full-time platform availability. However, you acknowledge that it is impossible to guarantee the complete absence of software errors and that propo does not guarantee constant platform availability; service may be affected by technical failures, issues with partner service providers, integration problems, or platform errors. In such a case, we will work to restore service as quickly as possible.
2- You release propo from any liability for damages caused to you or third parties due to platform unavailability or errors within the platform.
3- You agree to immediately notify propo of any potential error or security vulnerability in the platform that comes to your attention and that could pose a threat to the security of user data or the integrity of the platform.
4- As detailed in our Privacy Policy, propo does not own the data centers it uses. Therefore, files and data provided to propo and stored in documents are hosted and made available by third parties; while propo will do its best to provide access to them, it cannot guarantee that user documents, files, and data will always be accessible to you or third parties, nor that they will be protected against data loss or file corruption. propo is not a data hosting service and does not guarantee the existence of backups for your files and data.
5- You understand and agree that if your data is deleted—whether in accordance with the applicable Terms of Use, due to errors or service unavailability on the part of propo or its suppliers, or due to data loss by propo or its suppliers—you may lose access (temporarily or permanently) to documents, files, negotiations, and other data recorded on propo. No compensation shall be due to you or third parties in such cases, and you release propo from liability for any damages caused to you or third parties by the unavailability or loss of such data.
1- If the applicable Terms of Use are updated, you will be notified within the platform or via the email address associated with your account. By continuing to use propo, you indicate your agreement to the new terms. You can view the current Terms of Use on our website at any time.
2- Your acceptance of the Terms of Use extends to all updates to the Terms of Use until you decide to delete your account on propo.
1- propo may relax the terms set forth in this document to offer a better experience to its clients and users; doing so shall not constitute an invalidation of the terms or a waiver of the right to enforce them.
2- Propo may deactivate your account, cancel your engagement, and disable access to—or completely remove from the platform—your data, documents, files, account, and other information if it determines that you have breached these Terms of Use, whether intentionally or not, without prior notice and without any obligation to provide compensation to you or third parties as a result.
3- These Terms of Use are governed by the laws of the Federative Republic of Brazil. Any questions or issues related to these Terms of Use must be brought to the attention of propo and resolved directly with propo. Should any issues persist, they shall be settled in the courts of the city of São Paulo, State of São Paulo, with the waiver of any other venue, however privileged it may be.
4- These Terms of Use do not create any relationship of any nature between propo and you, including but not limited to a partnership, joint venture, agency, representation, consortium, association, formation of an economic group, employment relationship, or the like.
5- propo may assign the obligations and duties under these Terms of Use to companies within its same economic or corporate group, simply by notifying the user via email or a communication on the platform.
6- If you have questions regarding the Terms of Use or encounter problems concerning an account or document accessed via propo, you must contact propo through the official support channels.